Policy Claims and Service

A lasting partnership, for your legacy

We are committed to providing excellent client service from the time you are introduced to Vie International, when you decide to become a client, as each annual premium is due on your life insurance policy to every adhoc or quarterly update about your retirement plans and investments or simply being available when your circumstances change.

We take the time to listen and understand what matters to you: your aspirations, your family circumstances, your financial situation and your country connections that shape your world.  Confidentiality is key as we partner with you to navigate your financial growth, protection and security.

Each Vie private client is supported by a team of two qualified financial planning professionals: a dually US and UK qualified financial advisor and a dedicated paraplanner. This means our personal service levels endeavour to provide you with continuity, knowledge and availability.

We can meet you at your convenience, at our offices at 118 Piccadilly, by phone, email or Zoom.  We adapt to your availability, whether you are juggling a busy career, family life, in a different time zone or conversely find yourself with more time for discussion and thoughtful decision-making as you transition towards retirement.

Life insurance claims

Ultimately, we have considerable experience ensuring that a life insurance claim is handled with care and funds are available to your family in good time.  The liquidity provided by a US life insurance policy is contractually due by 60 days from the time the insured passes away.  For clients who pass away outside of America, a US life insurance company completes additional checks; this typically delays the payout by a few more weeks.  However, under US insurance law, interest accrues on claims that take longer than 60 days and this interest payment is added to the life insurance face amount at the payout date.

For insured clients who pass away in the UK, our track record of US life insurance claims is 3 months from date of death to settlement. This sits comfortably within HMRC’s 6 month deadline to administer the estate and settle the inheritance tax bill.

Most families believe their estate will be settled in time. However, HMRC’s 6 month inheritance tax deadline arrives quickly and even substantial wealth can be difficult to access at short notice. The right life insurance strategy changes that.

A service commitment to you

As an organisation, we take a long-term view, endeavouring to provide excellent service and by choosing world-leading, financially secure insurers. We hope to remain a trusted partner as we share our knowledge, expertise and optimum levels of care with you.

Vie is independently owned and operated. In the US, Vie is a member firm of the M Financial Group, a cooperative of 140 member firms whose collective scale delivers broker-dealer strength and access to institutional grade financial products.

We are accessible to speak, to email or visit at our office on Piccadilly, opposite Green Park in central London.  We are committed to providing you with ongoing support and advice, wherever life may take you.

Contact Vie International today if you are interested in exploring our services for your needs.